Shipping Policy – Smartopic
Updated on March 13, 2025
At Smartopic, we aim to process and deliver your orders efficiently. Please review our shipping policy below for details on processing times, delivery options, and other important shipping information.
1. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- If there are any delays due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Varies by location |
| Expedited Shipping | 2-5 business days | Additional charge applies |
| Express Shipping | 1-3 business days | Additional charge applies |
Shipping times may vary based on your location and any carrier delays beyond our control.
3. Shipping Destinations
- We currently ship to domestic and international locations.
- Shipping availability may vary depending on your country’s regulations. If we are unable to ship to your location, we will notify you before processing your order.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your order’s weight, destination, and selected shipping method.
- Free shipping may be available for orders exceeding a certain amount (as stated on our website).
- Customers are responsible for any customs duties or import taxes for international orders.
5. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email to monitor your shipment.
- If you don’t receive a tracking update within 3 business days, please check your spam folder or contact us for assistance.
6. Lost, Stolen, or Delayed Shipments
- We are not responsible for lost or stolen packages after they have been marked as “Delivered” by the carrier.
- If your package is lost in transit, please contact the shipping carrier directly. For further assistance, reach out to our customer support team.
- Delivery delays may occur due to unforeseen circumstances, such as weather conditions or customs clearance issues.
7. Address Accuracy & Changes
- Please ensure that your shipping address is correct before completing your order.
- If you need to modify your address, please contact us within 24 hours of placing your order. Once your order has shipped, changes cannot be made.
8. Damaged or Incorrect Orders
- If your package arrives damaged or you receive the wrong items, please contact us within 48 hours of delivery with clear photos of the issue. We will work quickly to resolve the problem.
9. Returns Due to Failed Delivery
- If an order is returned due to an incorrect address or failure to collect it from the carrier, the customer may be responsible for additional reshipping fees.
10. Contact Us
For any questions about our shipping policy, please feel free to contact our support team:
Email: info@smartopic.xyz
Phone: 703-743-2578
Thank you for choosing Smartopic – we appreciate your trust in our service!